---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Virtual Agent Lite

# (Legacy) ITSM Virtual Agent Lite {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access a pre-built subset of ITSM Virtual Agent features to quickly and
easily implement a virtual agent for your end users. ITSM Virtual Agent Lite offers
an introductory collection of conversation topics for IT support.  
Important:  
Starting with the Brazil release, ITSM Virtual Agent Lite is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Understanding ITSM Virtual Agent Lite {#itsm-virtual-agent-lite__section_lfr_1zd_xlb}

ITSM Virtual Agent Lite enables you to use a limited version of Virtual Agent. The available keyword-based conversations run in the web chat client
and also in the messaging applications, such as Slack, Microsoft Teams, Workplace by Facebook, and Facebook Messenger.

## ITSM Virtual Agent Lite topic category and conversations {#itsm-virtual-agent-lite__section_oxd_3sw_g3b}

Topic conversations run in the web chat client and also in supported ITSM Virtual Agent messaging integrations. Get familiar with Virtual Agent technology to improve your ITSM self-service experience with a
streamlined conversational interface.  
The ITSM Virtual Agent Lite pre-built, read-only topic conversation templates are contained in the ITSM Self Service Lite Virtual Agent Designer category. The following conversation topic templates are ready for you to publish and use:

* Check Ticket Status
* Report an Issue
{#itsm-virtual-agent-lite__ul_blk_ghw_klb}
* **[(Legacy) Setting up ITSM Virtual Agent Lite](https://www.servicenow.com/docs/dJwuO565bCNd9lTY9zzcGQ)**   
  Setup ITSM Virtual Agent Lite using to use the read-only, pre-built conversation topics for your most common ITSM self-service cases. For example, you can connect your users with a virtual agent to check ticket status, search the knowledge base, and report an issue.