Agentic AI in Digital End-User Experience
Use the Digital End-User Experience (DEX) agentic workflow to diagnose and resolve issues on DEX monitored devices.
Important:
To access the DEX issue diagnosis and resolution agentic workflow, make sure that you install the following applications:
- Now Assist for IT Service Management (ITSM) (sn_itsm_gen_ai) plugin.
- Digital End-User Experience application. For more information, see Install Digital End-User Experience and Configuring Digital End-User Experience.
Note:
- Before you begin, review these Important considerations for using Now Assist for IT Service Management (ITSM) agentic AI.
- For all available ITSM agentic AI applications, see Use agentic AI in Now Assist for IT Service Management (ITSM).
The DEX issue diagnosis and resolution agentic workflow enables service desk agents to diagnose issues based on real-time insights into device and application health and resolve these issues using targeted resolution plans directly from the workspace.
The agentic workflow uses two AI agents to conduct root cause analysis for incidents and provide issue resolution plans.
- DEX diagnosis AI agent
- DEX resolution plan AI agent