Setting up custom providers as communication channel

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can define and integrate a custom channel to send on-call escalation notifications.

    The base system has the following existing on-call notification channels to send notifications to on-call group members:
    • Email
    • SMS
    • Voice
    • Slack
    • Microsoft Teams
    • Mobile Push

    Besides the on-call notification channels available in the base system, you can configure your own service provider and add the provider as the custom on-call notification channel.

    To define, configure and integrate a custom channel in On-Call Scheduling for sending on-call escalation notification, refer to the https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2299454.