Manage team with ITSM Mobile Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As a shift manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.

    Table 1. Upcoming shifts in On call schedule actions
    Action Description
    Tap Upcoming shifts View all upcoming shifts for the current month.
    Swipe left on the shift card Request time off for this shift.
    Tap the shift card View details for the shift (like group, roster, start time, and end time).
    Tap Request time-off Request a time-off for this shift by providing information on the Request time-off screen.
    Tap Provide Coverage Provide coverage for a shift member.
    Table 2. Time off requests in On-call schedule actions
    Action Description
    Tap Time-off requests View a list of time-off requests divided into pending and completed requests.
    Tap the filter icon Filter the time-off requests using filters like End date or group.
    Tap the menu icon Request time off on the Time-off requests screen.
    Tap a pending time-off request View details of the request.
    Tap Approve or Reject Approve or reject a time-off request.
    Note:
    Add a reason for rejection of a time-off request.
    Table 3. Gaps and conflicts in On call schedule actions
    Action Description
    Tap Gaps and conflicts View a list of all the gaps and conflicts for the shifts in your group.
    Tap any day of the month View all gaps and conflicts for shifts on that day.
    Tap any of the shift cards View gaps and conflicts for the shift.
    Swipe left on any of the shift cards Tap Provide coverage to provide coverage for the shift.
    Tap Provide Coverage Provide coverage for a gap in the shift.

    For detailed procedure see Managing teams and incidents using My Team applet.