On-Call Scheduling new schedule engine

Release version: Australia

Updated June 11, 2026

1 minute to read

Introducing the new On-call schedule engine with enhanced capabilities and user experience.

The new On-call schedule engine is more efficient with the following enhanced features:

It reduces the time taken to move, add, or remove members from a shift.
It resolves the gaps arising when members are scheduled for extra-time or partial workdays due to the holiday calendar.
It reduces the gaps caused by adding, removing, or replacing members of the shift.
It refers the previous rotation to determine the next person to start the new assignment with. To ensure fair assignment, it starts the rotation with a person not yet assigned in the previous rotation.

Note:

New shift will automatically work with the new schedule engine.
For existing shifts, you can go to the shift record page and manually migrate using the Migrate Now option.
To migrate all the existing shifts in bulk, run On-Call Upgrade shifts to 2024 schedule engine schedule job.