Assigning On-Call Scheduling roles

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Admins can assign On-Call Scheduling roles to user groups and to individual users based on user activities and responsibilities.

    On-Call Scheduling roles tasks and access permissions

    Role Tasks and access permissions
    On-call administrator [sn_on_call_admin] A user with this role can configure all on-call schedule features including its properties and trigger rules. This role contains the following roles:
    • sn_trigger_table_cfg_read
    • sn_trigger_table_cfg_write
    • sn_sow_on_call.sn_on_call_sow_admin
    • rota_admin
    Shift administrator [rota_admin]

    A user with the rota_admin role can create, read, update, and delete shifts. The rota_admin can create shifts using the Create new schedule wizard, modify shifts and rosters, and maintain coverage and time off on the Manage shifts from the Calendar view.

    The rota_admin role contains the platform assignment_rule_admin role.
    Shift manager [rota_manager]

    The Shift manager role is for the manager of a group. The purpose of the role is to distinguish a member that has been delegated the role of managing shifts of a group. The role cannot be used to manage all groups on the instance.

    The role can be delegated to the members of a group. See Delegating roles .

    A user with the Shift manager role that meets any of the following requirements can manage shifts for their group:

    • The user is the manager of the group.
    • The user was delegated the rota_manager role. For information on delegating the shift manager role, see Delegate the shift manager [rota_admin] role. For information on role delegation, see Delegate roles .
      Note:
      When a user is delegated a role on behalf of a group, the user can manage the shifts only for that group.
    • The user is configured as a shift manager for a group. For information on configuring group preferences, see Configure preferences for a user group.
    itil A user with the itil role can view the Manage shifts from the Calendar view, on-call commitments on reports, and has general read-only access to their group's shifts.
    Premium Dashboard user [rota_prem_dashboard_user] Access to the On-Call Premium dashboard. The Premium dashboard displays performance metrics across groups. See Legacy: Viewing the Performance reports for escalations.
    DEPRECATED: roster_admin
    Warning:
    Do not use this role for new users. This deprecated legacy role exists only to support customers that still use the role.