---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request time off and suggest who can cover

# Request time off and suggest who can cover {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can schedule your own time off and suggest a suitable cover from among fellow
roster members.

## Before you begin

To request time off by members, the com.snc.on_call_rotation.pto.configuration system property for your on-call group must be With approval or Without approval.
If the setting is Not allowed, you can't request time off. A user with the rota_admin role sets the default for all groups with the system property. They can also override the setting for a specific group
in the group's on-call settings.

Role required: itil

## Procedure

1. Navigate to On-Call SchedulingOn-Call Calendars.
2. Select the shift entry.
3. In the Actions list, select Manage Shift.
4. In the Manage Shift dialog box, select Schedule time off and then fill in the form.  
   {#schedule-time-off-and-cover-oncall__table_ddq_lxc_3x__entry__2}

   | Field | Description |
   |-|-|
   | Member | The member getting time off (typically, yourself). |
   | Starts and Ends | Start and end dates for the time off. |
   | Proposed cover | Name of a roster member who can provide cover in the absence. This field is required when the time off configuration for the group is Time off without approval. |
   | All day event | Option to specify that the time off period involves full workdays. |
   | Notes | Comments to help the shift manager understand the request. |
   [Table 1. Manage Shift form]

   {#schedule-time-off-and-cover-oncall__table_ddq_lxc_3x}
5. Select Schedule.  
   The time off is added to your On-Call calendar. If the time off configuration requires approval, the request remains pending until it is approved.

*[\>]: and then