---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Onboard the L1 Service Desk AI Specialist

# Onboard the L1 IT Service Desk AI Specialist {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Onboard the L1 IT Service Desk AI Specialist to add to your team or user assignment group and perform the tasks as defined by the L1 IT Service Desk AI Specialist.

## Before you begin

Role required: sn_itsm_common.sn_service_desk_manager

## About this task

The L1 IT Service Desk AI Specialist in SOW handles routine issues, applies standard solutions, and communicates updates, including resolving laptop issues and general inquiries.

## Procedure

1. Navigate to AllService Operations Workspace.
2. On the Homepage, in the L1 Service Desk AI Specialist card, select Activate.
3. In the Confirm L1 IT Service Desk AI Specialist assignment window, review or modify the basic details and profile.  
   To make changes to the basic details or profile, select Edit.

   To review the tasks that the L1 IT Service Desk AI Specialist can perform, or preview it, select View details. This opens the full guided setup for the L1 IT Service Desk AI Specialist.

   You can also select View details to test the L1 IT Service Desk AI Specialist on a specific record before you activate the L1 IT Service Desk AI Specialist.
4. Select Activate.  
   Your L1 IT Service Desk AI Specialist is active and can begin completing work for your team.

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