Predictive Intelligence for Incident

Use your instance records to build Incident Management -specific solutions.

Solution definitions

The solution definitions are available when you have the Predictive Intelligence for Incident plugin (com.snc.incident.ml) activated in your system.

These solution definitions are available as templates on instances where both Predictive Intelligence and Incident Management are active. Create your own solution definition records to customize the behavior.

Table 1. Solution Definitions for Incident Management

Solution Definition	Solution Type	Description
Similar Open Problems	Similarity	Recommends similar open problems that the current incident can be linked to. By default, the similarity is inactive.
Similar Open Change Requests	Similarity	Recommends similar open change requests that the current incident can be linked to as a request for change. By default, the similarity is inactive.

For more information on similarity solution, refer Create similarity solution.