Limitations in Proactive Engagement

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You must be aware of a few limitations when you create a new metric rule and choose the remedial action.

    Limitations in Proactive Engagement:

    • Remedial action resolution type cannot be used if the remedial actions require any runtime parameters.
    • Actionable notifications for LLM will be supported from WP3 and Xanadu. However, In Vancouver, the portal with NLU will get notifications.