Remedial action

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Remedial action is a framework. We need to install the remedial action framework to select remedial action as a resolution type.

    Remedial action allows you to trigger an action on the end user device. With the user’s consent, we share different remedial action types to resolve the issue.

    • Execute an action on the end user device. The user can create their own remedial action.
    • If there are any existing Virtual Agent topics, these can be populated as a resolution to the end user.
    • When the metric rule criteria is met, a catalog item is displayed for the user to fill and submits.

    For creating your own remedial action, see Configure the Remedial Actions Framework.