---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Problem Management

# Problem Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents.

## Get started {#c_ProblemManagement__section_a3p_jnc_2yb}

|-|-|-|
| [Explore Learn about Problem Management concepts and features.](https://www.servicenow.com/docs/jqiVPePzlyDbTbS0DVpaiw "Problem Management supports the ITIL process used to find and fix the root cause of issues that result in incidents. You can record problems, associate incidents, and assign them to the appropriate groups. You can document and communicate known errors and initiate actions to resolve the situation.") | [Configure Configure environment, tools, and user access.](https://www.servicenow.com/docs/OSat00XcdwfpQgB53bC5hA "Create or redesign problem form layouts to align them with the business process workflow of your organization. Categorize problems for monitoring and reporting. Use data lookup and assignment rules to automatically assign a task to a user or group based on predefined conditions.") | [ManageCreate and manage problems.](https://www.servicenow.com/docs/~n_NoqMgA3SyQbae5CvbLw "Understand how Problem and Problem task is created, assessed, investigated, and fixed in a Problem or Problem task states.") |
| [CommunicateUse Problem Management to communicate the outcome of the problem.](https://www.servicenow.com/docs/~q9TqazVBDWQ24N9yOe6Ig "Document the cause and resolution of a problem to resolve incoming incidents quickly and avoid further problems to be raised on the same issue.") | [Analytics and Reporting SolutionsTake advantage of dashboards to visualize data over time, analyze your business processes, and identify areas for improvement. ](https://www.servicenow.com/docs/jtvTjPXaUa800a311YknQQ "Platform Analytics Solutions and in-form analytics contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.") | [ReferenceGet details about Problem Management properties and various form fields.](https://www.servicenow.com/docs/v7VwYXJ31M6faZD8qe0bug "Reference topics provides field descriptions of various forms.") |
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## Troubleshoot and get help {#c_ProblemManagement__section_g3p_jnc_2yb}

* Visit the ServiceNow Community: [https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D%7Ecategory%5Bproblem-management%5D](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus[published]~category[problem-management])
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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