Complete a problem task

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Resolve and complete the problem task.

    Before you begin

    Role required: admin, problem_admin, problem_coordinator, problem_manager, or problem_task_analyst

    Procedure

    Select Complete.
    work in progress state
    The problem task enters the Closed state with Close code as Complete.
    Note:
    You can configure the Problem properties to reanalyze a task even after it is closed by selecting Re-assess. The state of the task changes from Closed to Assess. After all the problem tasks are completed or canceled, a notification is sent to the problem coordinator regarding the same.