---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure problem categories

# Configure problem categories {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure problem categories to provide a refined way of monitoring and reporting
problems. Add to or remove category and subcategory choices from the list of problem
categories or subcategories.

## Before you begin

Role required: admin

## Procedure

Follow the steps in [Define an option for a
choice list](https://www.servicenow.com/docs/access?context=t_ViewChoiceListDefinitions&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) to enter your problem categories.