Components installed with Problem Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with activation of the Problem Management Best Practice — Madrid plugin, including user roles.

    Demo data is available for this feature.

    Roles installed

    Role title [name] Description Contains roles
    Problem Task Analyst

    [problem_task_analyst]

    		 Works on a problem task and manages it through its life cycle. None
    Problem Co-ordinator

    [problem_ coordinator]

    		 Works on a problem or problem task and manages it through its life cycle. problem_task_analyst and itil
    Problem Manager

    [problem_ manager]

    		 Responsible for the overall problem management process and can configure problem management settings as well as act as a problem coordinator. problem_ coordinator
    Problem Admin

    [problem_admin]

    		 Responsible for the overall problem management process as well as delete problems and problem tasks. problem_ manager