---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Migration job

# Migration job {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get your instance ready for the Problem Management Best Practice --- Madrid ---
State Model plugin (com.snc.best_practice.problem.madrid.state_model) and so you can update your
existing records with the new states.  
The stages to get your instance ready for the problem state model and to migrate your records are:

1. [Resolve blocking modifications](https://www.servicenow.com/docs/WnJ3oehy0TR5K1Bm9ZOL1A "Blocking modifications that are detected in your instance are not compatible with the problem state model and you must resolve them before you activate the Problem Management Best Practice — Madrid — State Model plugin.")
2. [Review warning modifications](https://www.servicenow.com/docs/9Ydp41dRIf2PUp0ihQfsEg "Warning modifications do not block the Problem Management Best Practice — Madrid — State Model plugin from being activated.")
3. [Map problem states](https://www.servicenow.com/docs/tj82GDCX7hr90LIppV4etw "Define how problem records are updated when you migrate the records.")
4. [Map problem task states](https://www.servicenow.com/docs/ltjZKsBe1jafyNbYc7BVgg "Define how problem task records are updated when you migrate the records.")
5. [Activate Problem Management Best Practice --- Madrid --- State Model](https://www.servicenow.com/docs/cAqWkLjUpEbOVjd~2YRRvw "You can activate the Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model) on your instance using the Problem Management Migration Utility store app.")
6. [Prepare base plugins](https://www.servicenow.com/docs/yosxWU5vLF60XpSGUdynOA "Prepare to restore the base functionality that is required for the problem state model you have modified.")
7. [Restore base plugins](https://www.servicenow.com/docs/WmXE3OXNQYG7Mp6lwd1~Cg "Repair the plugins in the specified order to restore the base functionality that is required for the problem state model.")
8. [Resolve blocking and warning modifications](https://www.servicenow.com/docs/lrbVeVYuM11ISxDTmfo~Cw "Resolve any blocking modifications and resolve or verify any warning modifications that are detected on your instance.")
9. [Migrate active records](https://www.servicenow.com/docs/DnJBtY8PBtYs7X5obDbzVw "Migrate active records to apply the new mappings to your active problem and problem task records.")
10. [Migrate inactive records](https://www.servicenow.com/docs/EufAxyhN6wl4ypj_Doxoxw "Migrate inactive records to apply the new mappings to all the remaining problem and problem task records.")
{#migrating-existing-records__ol_z2z_134_plb}