Components installed with ITSM Roles — Problem Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several user roles are installed with activation of the ITSM Roles — Problem Management plugin (com.snc.itsm.roles.problem_management).

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Roles installed

    Role title [name] Description Contains roles
    Problem read

    [sn_problem_read]

    		 Read access to the Problem Management application and related records. NA
    Problem write

    [sn_problem_write]

    		 Write access to the Problem Management application and related records.
    • sn_problem_read
    • template_editor
    [sn_service_desk_agent] Enables gathering, and verifying information, as well as delivering quick resolutions for tier 1 service desk agents. This user role is available when the ITSM Roles plugin (com.snc.itsm.roles) is installed.
    • sn_incident_write
    • sn_problem_write
    • sn_change_write
    • sn_request_write
    • tracked_file_reader
    With the installation of the ITSM Gen AI (com.sn.itsm.gen.ai) plugin, the following roles are also available:
    • knowledge_user
    • now_assist_panel_user