Legacy: Problem daily 7d - 28d dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Track the progress made by different assignment groups in resolving problems in the daily, weekly, and monthly time frames.

    Important:

    Starting in Xanadu release, the Problem daily 7d - 28d dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.

    Figure 1. Problem daily tab
    The Problem daily tab of the Problem daily 7 day to 28 day dashboard
    Figure 2. Problem 7d tab (same widgets on Problem 28d)
    The Problem 7 day tab on the Problem 7 day- 28 day dashboard. Same widgets as on the Problem 28 day dashboard, but different length of the time series.

    End user and roles

    End user and goal Required role
    Problem manager - Track the progress of their groups in managing problems across daily, weekly, and monthly time frames None
    Problem agent - Track the progress of incidents they own across daily, weekly, and monthly timeframes None

    Indicators

    In the 7 day and 28 day tabs, the widgets apply seven day and 28 day time series aggregations to the indicators.
    Number of open problems
    Problems on the Problem [problem] table created on or before today and with no Closed date. This indicator is used in several other indicators on the dashboard.
    Number of closed problems
    Problems on the Problem [problem] table closed today. This indicator is used in several other indicators on the dashboard.
    Average age of open problems
    The score for this indicator is calculated according to the formula [[Summed age of open problems]] / [[Number of open problems]] / 24
    Number of open problems not updated in last 30 days
    The number of open problems with the value of the Updated field more than 30 days ago.
    Number of open problems not updated in last 90 days
    The number of open problems with the value of the Updated field more than 90 days ago.
    Average close time of problems
    The score for this indicator is calculated according to the formula [[Summed duration of closed problems]] / [[Number of closed problems]] / 24
    The following indicators are not shown directly on the dashboard but are used in calculating formulas:
    • Summed age of open problems
    • Summed duration of closed problems

    Breakdowns

    You can apply breakdown elements on this dashboard to all widgets simultaneously. Only Assignment Group elements are available. Select one or more assignment groups from the Select elements list.


    Element selection menu on the Problem daily 7 day to 28 day dashboard