Legacy: Problem Management dashboard
Use this dashboard to gain a high-level view across the problem management process, from opening to closing.
Important:
Starting in Xanadu release, the Problem management dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.
End user and roles
| End user and goal | Required role |
|---|---|
| Problem manager | pa_viewer needed to view the Basic Indicators list |
Indicators
- Number of open problems
- Problems on the Problem [problem] table created on or before today and with no Closed date. This indicator is used in several other indicators on the dashboard.
- Number of new problems
- Problems on the Problem [problem] table created today. This indicator is used in several other indicators on the dashboard.
- Number of closed problems
- Problems on the Problem [problem] table closed today. This indicator is used in several other indicators on the dashboard.
- Problem backlog growth
- The score for this indicator is calculated according to the formula [[Number of new problems]] - [[Number of closed problems]].
- Average age of open problems
- The score for this indicator is calculated according to the formula [[Summed age of open problems]] / [[Number of open problems]] / 24
- % of new critical problems
- The score for this indicator is calculated according to the formula ( [[Number of new problems > Priority = 1 - Critical]] / [[Number of new problems]] ) * 100
- Average close time of problems
- The score for this indicator is calculated according to the formula [[Summed duration of closed problems]] / [[Number of closed problems]] / 24
The following indicators are not shown directly on the dashboard but are used in calculating formulas:
- Summed age of open problems
- Summed duration of closed problems
Breakdowns
Priority.