Problem Management pluginsMany of the Problem Management
plugins are activated in the base system. Others, you can activate when you are ready to use them.
Some plugins include demo data.
Activate Problem Management You can activate the Problem Management plugin (com.snc.problem) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. Activate Problem Management Best Practice — Jakarta The Problem Management Best Practice - Jakarta plugin introduces lookups (impact, urgency and priority) for Problem Management . Request ITSM Roles — Problem Management Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Problem Management plugin (com.snc.itsm.roles.problem_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Problem Management process. Activate Problem Management Best Practice — Madrid Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. Activate Business Stakeholder Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels. Activate Problem Management Best Practice — Madrid — State Model The Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model) introduces new best practice states and guided actions to navigate the life cycle of a problem. Activate Problem Management Best Practice — Madrid — Knowledge Integration Activate the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. Activate Problem Management — ATF Tests You can activate the Problem Management — ATF Tests plugin (com.snc.problem.atf) if you have the admin role. This plugin includes demo data.