---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use the knowledge check box

# Use the knowledge check box {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As with incidents, problems often generate information that may be needed in the
future. The system can automatically submit a knowledge article when a problem is
closed.

## Before you begin

Role required: itil

## About this task

Note:  
If you have Problem Management Best Practice --- Madrid --- Knowledge Integration plugin (com.snc.best_practice.problem.madrid.knowledge) activated, see [Create a known error article](https://www.servicenow.com/docs/Tms6~jvMvDY9zlsE5EAeSQ "Create known error articles as reference material. The known error articles document the root cause and the workaround of the problem to help with deflecting incidents."). The topic applies to legacy Problem (London or a prior release) only.
You can select the Knowledge check box and automatically submit a knowledge article when a problem is closed.

## Procedure

1. Select the Knowledge check box on the Problem form.
2. Resolve and close the problem.  
   Closing the problem triggers the business rule Problem Create Knowledge. By default, the business rule creates a knowledge
   article in the Draft workflow state, ready for a
   knowledge team member to review and publish. The problem Short description becomes the article Short description, and the problem Work notes become the article Text.

   If the knowledge submission workflow is enabled, the problem Work notes become a knowledge submission instead of an article.
   For more information, see [Knowledge
   workflows](https://www.servicenow.com/docs/access?context=r_KnowledgeWorkflows&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).