Problem dashboard
Dashboard providing a view into Problem Management related metrics for Open and Closed Problem records.
KPIs for Problem.
| Data Visualization | Description | KPI (Performance Analytics Indicator) |
|---|---|---|
| Open problems (by age and priority) | Problems currently open distributed over age and priority. | Number of open problems |
| Open problems (by state and age) | Problems currently open distributed over age and state. | Number of open problems |
| % open critical problems (by state) | Percentage of critical problem that are categorized by state. | % of open critical problems |
| % open problems classified as known error | Percentage of problem with associated Known Error articles. | % of open problems classified as known error |
| Average reassignment of open problems (by category) | This is the average number of times problems have been reassigned. | Average re-assignment of open problems |
| Closed problems (by age and priority) | Closed problems by age and priority. | Number of closed problems |
| Mean time to close a problem | Average time taken to close a problem. | Average close time of problems |