---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring Request Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.

If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or
record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://www.servicenow.com/docs/ifUpA_Jb2RQW6HDDErQE2Q "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
* **[Define filters for My Requests](https://www.servicenow.com/docs/NJjbKksP06PHUcqmYeoCSg)**   
  Define request filters to filter incidents, requests, or tasks under the Self-ServiceMy Requests module in ServiceNow AI Platform, the My Requests widget in Service Portal, and the My Requests applet in the Now® Mobile app.
* **[Delegated request experience](https://www.servicenow.com/docs/I1heqwwtxuPrluZ4xUDIBA)**   
  You can request a catalog item on behalf of another user or multiple users using the Requested For variable.
* **[Service Catalog request fulfillment](https://www.servicenow.com/docs/Z5bmr6Ul5x4YJFwlUzkObg)**   
  When a user orders a catalog item, a request is created that follows a fulfillment process. A fulfillment process defines the steps to request approval, assign fulfillment tasks, and fulfill requests. Workflow Studio flows, workflows, or execution plans are used to define fulfillment processes.
* **[Request Management integration with Universal Request](https://www.servicenow.com/docs/YIxL~fsIzHcd4EFQ614MHg)**   
  Integration of Request Management with the Universal Request application extends the capabilities of Universal Request and enables your employees and agents to create a universal request by submitting a request from a catalog item or record producer. This integration provides a consistent ticketing experience and facilitate inter-department request transfers.

*[\>]: and then