Request Predictive Intelligence for Major Incident Management

Activate Predictive Intelligence for Major Incident Management by requesting the Predictive Intelligence for Major Incident Management plugin (com.snc.incident.mim.ml_solution) through the Now Support Service Catalog.

Before you begin

Predictive Intelligence for Major Incident Management requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.

Role required: admin

About this task

The following plugins are installed with Predictive Intelligence for Major Incident Management:

• Incident Management - Major Incident Management (com.snc.incident.mim)
• Predictive Intelligence for Incident Management (com.snc.incident.ml_solution)

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Select Request plugin to open the Activate Plugin form on Now Support.
3. On the form, fill in the fields.

   Table 1. Activate Plugin request form

   Field	Description
   What is your target instance	Select the instance that you want to activate the plugin on.
   Plugin Name	Enter:
   Select Maintenance Date and Time	Select the date and time to activate the plugin.

4. Select Submit.
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.