Request Predictive Intelligence for Incident

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • To activate Predictive Intelligence for Incident, request the Predictive Intelligence for Incident plugin (com.snc.incident.ml) through the Now Support Customer Service system. This plugin activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    The Predictive Intelligence for Incident plugin activates these related plugins if they are not already active.
    Table 1. Plugins for Predictive Intelligence for Incident
    Plugin Description
    Predictive Intelligence for Contextual Search

    [com.snc.contextual_search_ml]

    		 Enables customers to leverage machine-learning algorithms for searching with Contextual Search. For example: Similar Open Incidents.

    Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      Table 2. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      Note:
      If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.