Search for a solution in Employee Center

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Resolve a user's issue by searching for a relevant solution.

    Before you begin

    Role required: none

    Procedure

    1. Navigate to the Employee Center portal.
    2. In the search bar, specify the issue.

    3. Use the Now Assist conversational experience to explain your issue.

      AI-native Employee portal conversation

      Now Assist generates recommended solutions for your issue along with reference to content sources.
    4. Review the solutions generated by Now Assist.
    5. If the solutions aren’t relevant, proceed with incident creation or checking the request status.