Roles installed with Service Builder

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Roles are added to Service Builder with the activation of ServiceNow® Service Portfolio Management.

    Roles

    Note:
    If you're able to edit a service, you can also edit child offerings, even if you don't directly own the offering. As long as you can edit a service, you can edit any of its child offerings.
    Table 1. Service Builder roles
    Role Description
    Service admin The service admin role can create services and edit any services, even services that they didn't create.
    Service author The service author role can create services and edit the services that they create.
    Service editor The service editor role can edit services that they own. They can't create services.
    Service Builder is a feature of Service Portfolio Management. Its plugin (sn_service_builder) is activated from the base system and activates related plugins that aren’t already active.
    Note:
    Even though Service Builder is a feature of Service Portfolio Management, its plugin is part of the Digital Portfolio Management list of products in the ServiceNow Store.