--- sourceDocument: Brazil IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Service Builder # Service Builder {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Builder Service Builder is a ServiceNow® application designed to help you create and edit business and technology management services and their service offerings through an interactive, guided experience. Although it is part of Service Portfolio Management, the Service Builder plugin is listed under Digital Portfolio Management products in the ServiceNow Store. This tool enables you to define, update, and version control your services before publishing, ensuring accurate and current service information. Show full answer Show less ## Key Features * **Guided Walk-through Experience:** Service Builder provides contextual guidance at each step to simplify service and offering creation. * **Service Creation Options:** From the Dashboard tab, you can create either a business service or a technology management service, with a structured organizer guiding you through the process. * **Step-by-Step Tabs for Service Definition:** * **Details:** Enter basic information like service name, type, and classification. * **Team:** Define service team roles including owner, delegate, and business contacts. * **Service Performance:** Set criteria to measure the service's performance. * **Manage Offerings:** Configure service offering details, including team, operations, financials, and performance metrics. * **Review and Submit:** Review all service and offering information before submitting it for publishing. * **Version Control and Editing:** You can edit service definitions anytime before publishing, update published services, and maintain active published versions until drafts are approved. * **Service Duplication:** Easily duplicate existing services and offerings to create new ones quickly. * **Home Page Tabs:** * **Dashboard:** Landing page for creating services and viewing recently accessed services. * **Services:** Comprehensive list of all services with their state, classification, phase, status, and owner, with editing access if permitted. ## Practical Benefits for ServiceNow Customers Service Builder streamlines the creation and management of service definitions and offerings, enabling your organization to maintain up-to-date service portfolios with clear ownership and performance metrics. Its guided process reduces complexity and accelerates service deployment, while version control ensures stability and accuracy during updates. By integrating service definition and offering management into a single application, Service Builder supports better governance and transparency within your service management framework. Create and edit services and service offerings using the ServiceNow® Service Builder application. Service Builder is an interactive, guided experience as you create and edit services and service offering details. Even though Service Builder is a feature of Service Portfolio Management, its plugin is part of the Digital Portfolio Management list of products in the ServiceNow Store. Tip: Refresh the browser to replay the demo video. ## Service Builder overview {#service-builder__section_ohf_323_jxb} Create and maintain definitions of your business and technology management services and offerings through a guided experience in Service Builder. You can edit service definitions anytime before you publish as well as update already-published services using version control. After your services and offerings are published, you can view and edit them in the Services tab of Service Builder or in its parent application Service Portfolio Management. ## Walk-through experience with contextual guidance {#service-builder__section_hcf_tl1_j1c} Service Builder provides contextual guidance for each step tab as you create your services and service offerings. From the Service Builder Dashboard tab, create a service by selecting one of the two options: * Create a business service * Create a technology management service {#service-builder__ul_u2v_hgl_k1c} After you select an option, Service Builder provides an organizer for you to see the steps to create a service. Selecting Continue takes you through each step, starting with the Details tab as described in the following Service Builder tabs table. {#service-builder__table_mjn_bgl_k1c__entry__2} | Tab | Definition | |-|-| | Details | General information about the service such as name, type, and classification. | | Team | Service team information including the owner, delegate, and business contacts. | | Service Performance | Measurement criteria for the service performance. | | Manage Offerings | General information about the service offering. This tab has its own set of tabs to enter or edit the offering's details, team, operations, financials, and performance criteria. | | Review and Submit | Comprehensive view of the services and offerings you created. You can make changes, if necessary. After review, submit for publishing. | [Table 1. Service Builder tabs] {#service-builder__table_mjn_bgl_k1c} You can edit your services and offerings at any time. You can also duplicate them (create a copy) to edit services, as needed so that you can create other services and offerings quickly. The contextual guidance in the experience walks you through how to do these tasks. After you edit a service or an offering, the published version stays active until the draft that you're working on becomes the new published version. For more information, see [Service Builder approval flow](https://www.servicenow.com/docs/y4aD2h2GdA1mu_BcqIiqWw "As you create and edit services and service offerings in Service Builder, various states get assigned and change on the services' way to being published (approved). Administrators enable the standard approval flow and can even customize it using the subflow option in Workflow Studio."). {#service-builder__table_fhv_5r1_rqb__entry__2} | Home page tab | Description | |-|-| | Dashboard | The default landing page where you can create a business service or a technology management service. You can also view services that you interacted with in the last few days from the dashboard view. | | Services | List of all services along with their state, classification, phase, status, and owner. If you have editing access to the services and service offerings, you can edit them from this tab. | [Table 2. Service Builder home page tabs] {#service-builder__table_fhv_5r1_rqb} **Related concepts** * [Service Builder approval flow](https://www.servicenow.com/docs/y4aD2h2GdA1mu_BcqIiqWw "As you create and edit services and service offerings in Service Builder, various states get assigned and change on the services' way to being published (approved). Administrators enable the standard approval flow and can even customize it using the subflow option in Workflow Studio.") **Related tasks** * [Create a service in Service Builder](https://www.servicenow.com/docs/NlfCw3v1w23uAD17PRKSlA "Create a service in Service Builder to model, map, and document your own business and technology management services and offerings that relate to your data in Service Portfolio Management.") * [Create a service offering in Service Builder](https://www.servicenow.com/docs/oNpFgX8DSbM~6FB0x3~Wkg "Create a service offering to define and view the products or applications that make up your service in Service Builder.")