Service Catalog dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Dashboard providing a view into metrics for catalog items.

    KPIs for Service Catalog.

    Table 1. Service Catalog KPIs
    Data Visualization Description
    Catalog Item best practice deviations Number of deviations from the best practices for active catalog items.
    Catalog item VA render type Catalog items distributed by how they will be rendered on a Virtual Agent bot.
    Catalog item fulfillment automation level distribution Distribution of the catalog items that are fulfilled automatically.
    Catalog item translation coverage Language wise distribution of the catalog items that are translated.

    For more information on the service catalog KPIs see, Monitoring aggregated catalog item data.