Legacy: Platform Analytics Solutions for Service Level Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

    Enabling the Platform Analytics Solution

    Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
    Note:
    Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

    For unlimited access to all features of this Platform Analytics Solution, purchase a Performance Analytics subscription. For more information, see Activating your Performance Analytics subscription.

    To enable the solution for Service Level Management, an admin navigates to System Definitions > Plugins and activates the Service Level Management PA Dashboard (com.snc.pa.sla.overview) plugin.

    To use this Platform Analytics Solution, you must have an entitlement to use Performance Analytics with Service Level Management.

    Domain separation and 'Run As' user

    In some solutions, System Administrator is the Run As user for data collection jobs in the Platform Analytics Solutions. In other solutions, the Run As user for data collection jobs is left blank. Verify that the Run As user exists on the instance, and that this user has the appropriate level of access. An inappropriate Run As user can cause errors or limit the data that is collected. This setting only has an effect if domain separation is enabled.