Service Level Management

The ServiceNow® Service Level Management (SLM) application helps to gather service requirements as well as monitor and report with regards to agreed service levels (SLAs).

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Explore Learn about Service Level Management concepts and features.	Configure Configure environment, tools, and user access.
UseLearn how you can use Service Level Management features.	ReferenceGet details about Service Level Management components such as roles, forms and dependent applications.

• Exploring Service Level Management
  Use Service Level Management across your organization to monitor and manage the quality of the services.
• Configuring Service Level Management
  You can configure various aspects of Service Level Management based on the specific requirements of your organization.
• Using Service Level Management
  Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
• Service Level Management reference
  Reference sections provide additional information about components installed with Service Level Management.