Invoke an SLA condition rule globally

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can globally change the default set of SLA condition rules.

    Before you begin

    Role required: admin

    About this task

    By default, the SLAConditionBase is used for the SLA condition rules. This can be changed by doing the following:

    Procedure

    1. Navigate to All > Service Level Management > SLA Properties.
    2. Change the value of the com.snc.sla.default_conditionclass SLA property to the new condition rule name:
      SLAConditions Property
      Note:
      This is the default condition rule, if no condition rule is specified on an SLA definition.