---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access your profile in Service Operations Workspace

# Access your profile in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track the real-time status of your work by accessing your profile in Service Operations Workspace. View the number of incidents and interactions that you have closed or are working on, your roles and groups, and information about your manager and teammates.

## Before you begin

Role required: sn_wfo_cfg_itsm.employee

## About this task

Access your profile to analyze information such as:

* Key performance indicators that matter most to you and Performance Analytics targets set for you by your manager. For information on Performance Analytics, see [Performance Analytics
  targets](https://www.servicenow.com/docs/access?context=pa-targets&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US).
* Pending training that has been assigned to you and when they're due.
* Service channels that you are assigned to and their current utilization.
* Skills and skill levels that you currently use and skill gaps that you may want to address.
* Upcoming paid time off (PTO).
{#access-agent-profile-sow-wfo-itsm__ul_epd_kn5_rnb}

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   When you select the home icon (![]()), you can view the status of your work, organizational performance, current status of incidents, and unassigned incidents in the [Service Operations Workspace landing page](https://www.servicenow.com/docs/anlDcvIggl9SxAwCycJpuA "An agent can get quick visibility into the work assigned, view announcements, and view upcoming tasks.").
2. Select the lists icon (![]()).

   | To | Do this |
   | Access your profile from an incident record | 1. Select Incidents and select Assigned to me. 2. In the Assigned column, select your name. {#access-agent-profile-sow-wfo-itsm__ol_kjf_wzm_vnb}The profile page appears. In that page, you can access all the information that is related to your profile. |
   | Create your profile for centralized access | 1. Select the My Lists tab. 2. Select New List. 3. In the New List screen, select Create your own. 4. In the List Name field, enter a name for the list; for example, My Profile. 5. In the Select Source field, select User (sys_user). 6. In the Add Filters condition builder, select \[Name\] \[is\] \[\<your name\>\]. 7. Select Create. {#access-agent-profile-sow-wfo-itsm__ol_z3s_j1n_vnb} The workspace adds your profile to the My Lists tab. |
   | Analyze Performance Analytics targets | 1. Select Incidents and select Assigned to me. 2. In the Assigned column, select your name. {#access-agent-profile-sow-wfo-itsm__ol_tp3_gzs_jpb}You can view your targets for a KPI for a given date range if your manager has set the target for that KPI. |
   |-|-|

   {#access-agent-profile-sow-wfo-itsm__choicetable_sy3_vzm_vnb}

*[\>]: and then