Add participants to an existing Webex call in Service Operations Workspace

Add a participant to a conference call to participate in the discussion to resolve the incident.

Before you begin

Role required: itil

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. Select the List () icon.
3. Select Incidents > Open.
4. Select the incident record that has an active conference call.
5. Select the Collaborate icon () from the contextual side panel.
6. Select the Calls tab.
7. Select the active call card.
8. Select Meeting options.
9. Select Add participants.
10. On the form, fill the fields.

    Table 1. Add participants

    Field	Description
    Add participants	Options to add participants for the conference call.
    Include a brief message for participants	Provide a brief summary about the issue to be discussed in the conference call.

11. Select Add participants.