---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a user-specific quick link on the ITSM landing page

# Add a user-specific quick link on the ITSM landing page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Quickly open a frequently used URL from the Service Operations Workspace landing page by adding a user-specific quick link.

## Before you begin

Role required: itil

## Procedure

1. Navigate to the Service Operations Workspace landing page.
2. Under the Quick links section, select add quick link (![]()).
3. In the URL field, enter the URL to link to.
4. In the Display text field, enter the text to display for the URL.
5. Select Add.
**Related concepts**   

* [Live Agent chat in Service Operations Workspace](https://www.servicenow.com/docs/so0Y3DmsXHWvIbAPCRlb9w "Service Operations Workspace enables agents to work on any incident created using Live Agent chat.")
* [Interaction Management in Service Operations Workspace](https://www.servicenow.com/docs/uruUoB~4uQMTTd8Ye5rtcQ "Interactions are a centralized location for all communication channels in Service Operations Workspace. You can respond to incoming chat, phone, walk-up, or messaging interactions from one location.")
* [Incident Management in Service Operations Workspace](https://www.servicenow.com/docs/qPG~JjuG8JFnu29wtAjI_A "You can create and manage your incidents in Service Operations Workspace.")
* [Request Management in Service Operations Workspace](https://www.servicenow.com/docs/SoqJq5PMtZxyeQsfCRPudg "Service Operations Workspace for Request Management integrates the platform functionality for tier 1 agents into a multi-tab interface that helps agents manage multiple incidents, catalog requests, and catalog tasks.")
* [Change Management in Service Operations Workspace](https://www.servicenow.com/docs/f4OzioYQFE834U4oudIj5Q "When a change to your infrastructure or a business service is required, you can create a change request and track it in Service Operations Workspace.")  
**Related tasks**   

* [Play a guided tour in Service Operations Workspace](https://www.servicenow.com/docs/o0VmUKGbpK2glZUeoXRzwQ "Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.")
* [Create a list in Service Operations Workspace](https://www.servicenow.com/docs/roJT~SBvo~ZqWgVqIo3w0g "Create a list or use an existing list to create a list.")