Admin Center in Service Operations Workspace for ITSM

  • Release version: Australia
  • Updated June 11, 2026
  • 1 minute to read

    • The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.

    The Admin Center provides a single page where an admin can access all platform capabilities, applications, plugins, and help. It consists of the following tabs:
    • Overview: Provides access to all customizations available in Service Operations Workspace for ITSM.
    • Configurations: Provides access to page-related customizations available in Service Operations Workspace for ITSM. For example, the landing page, incident record page, change management page.
    • Learning: Provides access to learning resources to assist the admins in gaining a deeper understanding of SOW configuration. These resources are designed to provide users with the necessary knowledge and skills to effectively configure and manage ITSM.