Approve or reject a shift-swap in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can approve a shift swap requested by your peer if you're available to work for that time period. You can reject it if you're unable to work then.

    Before you begin

    Role required: sn_shift_planning.agent

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the Schedule () icon.
    3. Select the Shift Approvals tab.
    4. Select the request you want to approve or reject.
    5. Review the details of the shift swap request and do one of the following:
      • To approve the request, select Approve.
      • To reject the request, select Reject.
      If you approve a shift-swap, the application moves the request to your manager's approval queue. For more information, go to Track and manage your teams' schedule.