Assign the service desk agent role to the user in Service Operations Workspace

Assign the service desk agent role to users to enable them to manage incidents, fulfill service requests, and offer user support.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Operations Workspace Admin Center > Configurations.
2. On the Admin Center page, do one of the following:
   • In the Overview tab, select the Configure button in the Initial setup section.
   • In the Configurations tab, select Initial setup > Service desk agent role.
   The Service Desk Agents page displays the following tabs:

   • Service Desk Agents: List of users who have the service desk agent role.
   • Available groups and users: List of all available users in the system.
3. Select the Available groups and users tab.
4. Select a group to assign all the users in the group with the service desk agent role.

   Select a user to assign the service desk agent role.

5. Select Assign service desk agent role.

Result

The selected users are assigned with a service desk agent role.