---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate an interaction with a task record

# Associate an interaction with a task record {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate a record with an interaction to use data to streamline processes, enhance the customer experience, and improve resolution time.

## Before you begin

Role required: itil or admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List (![]()) icon.
3. Select InteractionsOpen.
4. Select the interaction record.
5. Select the More actions (![]()) icon, and then select Associate record.  
   A dialog box that contains the list of records appears.

6. Select the record to associate with the interaction.  
   You can select multiple records at once.
7. Select Associate.  
   The selected records are associated with the interaction.
**Related tasks**   

* [Create an interaction in Service Operations Workspace](https://www.servicenow.com/docs/4IONuaY6aAiQs8sO7H6QTA "Track an interaction that is a centralized location for all communication channels. Each interaction represents a request for assistance through a communication channel, for example, a phone call or a chat.")
* [Work on an interaction in Service Operations Workspace](https://www.servicenow.com/docs/eqC2NPx88bAuWFfJiPJ2rQ "Work on customer conversations to resolve issues.")
* [Collaborate using Microsoft Teams from an interaction record in Service Operations Workspace](https://www.servicenow.com/docs/SQ23Fh9xsclevYRv0dj4jA "Initiate a chat or make conference calls using Microsoft Teams to communicate with stakeholders and resolve the issue.")

*[\>]: and then