---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Clock in and clock out of your work shift in Service Operations Workspace

# Clock in and clock out of your work shift in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Clock in and clock out your work shifts using Service Operations Workspace. You can track details, such as time attendance and time worked summary to see how closely you adhere to your schedules.

## Before you begin

Role required: sn_shift_planning.agent

## About this task

The clock-in event is generated when you either log in or set your status as Available in Service Operations Workspace. The clock-out event is generated when you either log out of Service Operations Workspace or set your status as Offline or Break.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the Inbox icon (![]()).
   * To clock in to your shift, set your status to Available.
   * To clock out of your shift, set your status to Offline or Break.
{#clockin-clock-out-shift-sow-wfo-itsm__steps_djs_jcn_gmb}

## Result

You can view your time attendance and adherence in ListsSchedule AdherenceTime AttendanceTime Worked Summary lists.

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