---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Close resolved incident

# Close resolved incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Close a resolved incident when the user is satisfied with the provided resolution.

## Before you begin

Role required: itil_admin or admin

## Procedure

1. Navigate to Workspace ExperienceWorkspacesService Operations Workspace.
2. From the navigation list, select ListIncident.
3. In the Incident section, select Resolved.  
   The list of incidents with the Resolved state is displayed.
4. Open an incident record with Resolved state.  
   For more information on viewing and updating incident information and resolution, see [View and update incident information on the Overview tab](https://www.servicenow.com/docs/PMaZKV3KbkR9JU8FVU~w~g "View and update the incident information, such as summary, impact, cause, and resolution, from the Overview tab. This incident information helps you analyze the issue and resolve the incident quickly.").
5. Select Close.

## Result

The incident record is closed and a success message is displayed. You can't further edit the field values in the incident form.
**Related concepts**   

* [Viewing incident record information using the Contextual side panel](https://www.servicenow.com/docs/G2~JqcoyYs6jZGHRNhUmrA "View the incident record information, such as caller details and assets, from the Contextual side panel. Use this information to help manage an incident.")
* [Remedial actions using Playbook](https://www.servicenow.com/docs/jBvRotJ32NUshlwEZL8NVQ "Resolve CI-related issues by using remedial action playbooks on the Investigate tab.")
* [Incident Management in Service Operations Workspace reference](https://www.servicenow.com/docs/fooGVZPDnNeRn8nT0vVSwA "Find additional information about Incident Management in Service Operations Workspace.")  
**Related tasks**   

* [Create an incident in Service Operations Workspace](https://www.servicenow.com/docs/egSfyEzZGltlDI1V9ijlkg "Track the investigation, possible solutions, and resolution of a problem for a customer.")
* [View and update incident information on the Overview tab](https://www.servicenow.com/docs/PMaZKV3KbkR9JU8FVU~w~g "View and update the incident information, such as summary, impact, cause, and resolution, from the Overview tab. This incident information helps you analyze the issue and resolve the incident quickly.")
* [Work on an incident list page in Service Operations Workspace](https://www.servicenow.com/docs/TbewbeiJdZoGkGo54x16nw "Perform various actions on an incident from the incident list page in Service Operations Workspace (SOW).")
* [Work on an incident record in Service Operations Workspace](https://www.servicenow.com/docs/VnCiVk_gOCad4qUai8EXIA "If resolving the incident involves creating a problem, change, service request, and so on, you can create them directly from the incident record.")
* [Reopen an incident in Service Operations Workspace](https://www.servicenow.com/docs/GuOEOeAW85KZ5tk_c_FWxQ "Reopen a resolved incident from the incident record in Service Operations Workspace (SOW).")

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