Universal Request in Service Operations Workspace reference

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin (com.snc.universal_request). This topic provides information about components installed with Universal Request in Service Operations Workspace.

    Roles installed

    Role title [name] Description
    UR administrator

    [sn_uni_req.ur_admin]

    		 Set up and configure Universal Request roles for Universal Request for Service Operations Workspace.
    Routing agent

    [sn_uni_req.routing_agent, sn_uni_req.universal_request_write, sn_uni_req.universal_request_read, itil]

    		 Create, edit, view and resolve the universal requests.
    Routing agent [sn_uni_req.routing_agent, sn_uni_req.universal_request_write,sn_uni_req.universal_request_read, interaction_agent]

    Handle interactions and create universal request from interaction.