---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure logged-in users metrics

# Configure logged-in users metrics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the display of the logged-in users metrics for Microsoft Endpoint Configuration Manager for Investigation.

## About this task

Important:  
Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to
be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Before you begin

Role required: sn_cimaf.sn_cimaf_admin

## Procedure

1. Open the Microsoft Endpoint Configuration Manager.
2. Select the required CI device, and verify the CMPivot entities and attributes.  
   For more information, see [Verify a CMPivot entity](https://www.servicenow.com/docs/C1YJlqzutmfwgexT8jaG1Q "Verify a CMPivot entity and its attributes to configure the display of the CI metrics information on the Investigation tab of the Incident record.").
3. Verify that the LogonSession CMPivot entity exists and has the attributes LogonId, LogonType, and StartTime.
4. Verify that the LoggedOnUser CMPivot entity exists and has the attributes Antecedent and Dependent.  
   Note:  
   If either the LogonSession or LoggedOnUser CMPivot entities aren't available, you must add them to the hardware inventory. For more information, see [Extend hardware inventory](https://www.servicenow.com/docs/MGrOhG30UR3pSd8YWSM1Ig "Extend the hardware inventory to add the CMPivot entity on the CMPivot entity list in the Microsoft Endpoint Configuration Manager.").

## Result

The logged-in users metrics are displayed on the Investigation tab of the incident record in Service Operations Workspace.