Configure the change record page in SOW for ITSM

Configure the data displayed in various Change record tabs such as Overview and Details tabs.

Before you begin

Role required: workspace_admin, ui_builder_admin, or admin

Procedure

1. Navigate to All > Service Operations Workspace Admin Center > Overview.
2. On the Configurations tab, select the Change Management option.
3. Select Change record and then select Configure to configure any of the following tabs.
   • Overview: Configure any of the following options for the Overview tab.
     • Containers: Defines how the dynamic overview page renders throughout the change lifecycle. This includes the visibility and the order of the sections in the overview page and whether to include the activity stream bar.
     • Section fields: Define the fields that are shown for each section in the change overview.
   • Details: Defines the form view that lets users see all details related to the change.

   For information about configuring the field layout, UI elements and the visible data content using form builder, see Customize forms within a form component.