Configure the task record information in the MS Teams Import tab

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.

    Before you begin

    Role required: admin

    About this task

    When you view or import a Microsoft Teams chat conversation for a task record, the record details are displayed in the Details section of the MS Teams Import tab. These details are configured in the Script field of an implementation corresponding to the task record in the sn_tcm_collab_hook.MSTeamsTaskInfoCardHandler extension point.

    For information about collaborating on a task record using Microsoft Teams chat, see Collaborate on a task record using Microsoft Teams in Service Operations Workspace.

    Figure 1. MS Teams Import tab
    MS Teams Import tab.

    Procedure

    1. Navigate to All > System Extension Points > Scripted Extension Points.
    2. From the Extension Points list, select sn_tcm_collab_hook.MSTeamsTaskInfoCardHandler.
    3. From the Implementations related list, select an implementation associated with the task record and modify the Script field.
    4. Edit the Script field.
    5. Click Update.