Configure the session properties

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Configure the password reset properties based on the requirement.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Service Operations Workspace > Overview.
    2. On the Admin Center page, do one of the following:
      • In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
      • In the Configurations tab, select Service Desk Assisted Password Reset card.
    3. On the Session properties card, select Configure.
    4. On the form, fill in the fields.
      Table 1. Password reset session properties
      Field Description
      Password Reset Global Properties
      Email template for enrollment reminder emails. The instance can send email reminders to users who are not yet enrolled in the Password Reset process. Template to use for the email messages that remind users to enroll for the password reset process.
      Workflow polling frequency (frequency, in milliseconds, that the application polls the password reset/change workflow for completion)

      Time period in milliseconds between checks on status of the Password Reset workflow.

      • Type: integer
      • Default value: 500
      Workflow expiration (time, in milliseconds, before the password reset/change workflow expires)

      Maximum wait time in milliseconds for the workflow to complete. The workflow is triggered during the password reset request when the user clicks Submit.

      • Type: integer
      • Default value: 90000
      Password Reset Request Properties
      Number of unsuccessful attempts allowed for resetting/changing password

      Number of password reset attempts a user is allowed before they are locked out for a period determined by the value in max_attempt_window.

      • Type: integer
      • Default value: 3 (attempts)
      Number of minutes a user needs to wait to reset/change password after the last successful reset/change

      Time period that users are blocked or prevented from changing their passwords after trying the maximum number of times.

      • Type: integer
      • Default value: 1440 (minutes)
      Number of minutes a user needs to wait to start a reset request after the last successful unlock account.

      Time period that a user must wait after successfully resetting the password to reset the password again.

      • Type: integer
      • Default value: 1440 (minutes)
      Number of minutes before a password reset request expires

      Time period during which a user must perform the Password Reset process.

      • Type: integer
      • Default value: 10 (minutes)
      Maximum number of times that a user can receive "Reset Password" link via email, in a span of 24 hours. The upper limit is 5. Maximum number of times a user can receive emails containing a link for resetting a password in a duration of 24 hours.
      Password Reset Security Question Properties
      Number of security questions required during the password reset request Number of security questions that are displayed on the Verify page while a user is attempting to reset the password. The user must answer all questions correctly to verify identity.
      Number of security questions required during enrollment Number of questions that a user must provide answers to while enrolling for the Password Reset process.
      Minimum length requirement for security answers Minimum number of alphanumeric characters that the user must enter in the answer text box for any security question.
      Password Reset SMS Code Properties
      Maximum number of SMS codes sent for verification per day Maximum number of SMS codes that are sent to a user within one 24-hour period. The 24-hour period begins when a user clicks Send Code.
      Number of minutes before the user can attempt to send another SMS code for verification Time that must pass before another SMS code can be sent to a user.
      Number of digits in the SMS code sent to the user Number of characters required for a user to reset their password.
      Number of minutes before the SMS code expires Time, in minutes, until the SMS code sent to the user expires.
      Use Notify for SMS code notification for enrollment and verification Support for SMS channel used for notifying users for password reset enrollment and verification.
    5. Select Save.