Configuring record pages in Service Operations Workspace for ITSM

To align with your record page requirements, you can configure the data available in record pages in Service Operations Workspace for ITSM.

To know about the record page configurations that are part of essential setup for implementing Service Operations Workspace for ITSM, Record page configurations in Service Operations Workspace for ITSM.

• Configure a record page tab in Service Operations Workspace
  Configure the display order of a record page tab in Service Operations Workspace.
• Configure a task record form in Service Operations Workspace
  Configure a task record form in Service Operations Workspace by modifying the form layout or related lists from the classic ServiceNow AI Platform user interface.
• Define and customize activity stream tags
  Define and customize the activity stream tags for the record pages in Service Operations Workspace. The tags helps in filtering the activity from the activity streams as required.
• Configure the Assign or Resolve dialog box for an incident or change request in Service Operations Workspace
  Customize the fields displayed in the Assign and Resolve dialog box for an incident in Service Operations Workspace. Customize the fields displayed in the Assign dialog box for a change request in Service Operations Workspace.
• Configure the experts On-call panel for an incident
  Configure the Experts on-call panel for an incident.
• Create a task type for problem or change in Service Operations Workspace
  Configure a task type that can be used during problem or change creation.
• Configuring Standard Record Page in Service Operations Workspace
  Configure individual record pages to display information and help them to update the customization easily.