---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Contextual side panel configurations in Service Operations Workspace for ITSM

# Contextual side panel configurations in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure the tabs available in the contextual side panel in Service Operations Workspace for ITSM.
* **[Configure contextual side panel tabs in Service Operations Workspace](https://www.servicenow.com/docs/6X10yCC97xi24FsBxlUC1A)**   
  Add or delete tabs from the contextual side panel that is available in all record pages in Service Operations Workspace.
* **[Configuring Recommended Actions for ITSM in Service Operations Workspace](https://www.servicenow.com/docs/ZCUphqqGuavW1foUxZQ9Kg)**   
  Configure contexts, rules, recommendations, and resource generators to provide agents with AI-powered suggestions when working with incidents, problems, change requests, and other records in Service Operations Workspace in ITSM.
* **[Configure the Agent Assist tab in Service Operations Workspace](https://www.servicenow.com/docs/sqdnO4mOiG0j6N0ccKDT7Q)**   
  Enable or disable the Agent Assist tab in the contextual side panel for the required record type.
* **[Customize the on-call support group recommendations](https://www.servicenow.com/docs/nMmScdBPh7efYL0PlBTfbw)**   
  Configure the support group recommendations that should be displayed in the Experts on-call panel for an incident.