Contextual side panel configurations in Service Operations Workspace for ITSM

You can configure the tabs available in the contextual side panel in Service Operations Workspace for ITSM.

• Configure contextual side panel tabs in Service Operations Workspace
  Add or delete tabs from the contextual side panel that is available in all record pages in Service Operations Workspace.
• Configuring Recommended Actions for ITSM in Service Operations Workspace
  IT Service Management (ITSM) includes the following base system components used to configure Recommended Actions for various records in the Service Operations Workspace, including Incident, Incident Tasks, Problem, Problem Tasks, Change Request, Change Request Task, Interaction, and Request.
• Configure the Agent Assist tab in Service Operations Workspace
  Enable or disable the Agent Assist tab in the contextual side panel for the required record type.
• Customize the on-call support group recommendations
  Configure the support group recommendations that should be displayed in the Experts on-call panel for an incident.