---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create communication and collaboration

# Create adhoc communication and collaboration using the Related record tab {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create adhoc communication and collaboration using the incident communication plan related list on the Related records tab of an incident record page.

## Before you begin

Role required: major_incident_manager, itil, ia_admin, or admin

## Procedure

1. On an incident record, select the Related records tab.
2. In the related list, select the Incident communications Plans button to open a list of the existing communication plans associated with the incident record.
3. Select New to create an incident communication plan.  
   For more information on the form fields of an incident communication plan, see [Create ad hoc incident communication plan from incident](https://www.servicenow.com/docs/LAyEmqpePWJ83ZMtW_zP2A "Create an ad hoc incident communication plan from an incident to collaborate on an issue that isn't covered by an existing plan. Information from the incident automatically populates the ad hoc communication plan.").  
   The Incident communication plan record opens on a separate tab.
4. On the Incident communication plan record, select the Related records tab.
5. In the related links section, select Incident Communication task.
6. Select New to create an incident communication task.  
   For more information on the form fields of an incident communication task, see [Create an ad hoc incident communication task from Incident Communications Management](https://www.servicenow.com/docs/YjZKVSJoPUmt3~qqqdE2Vw "Create an ad hoc incident communication task while you're working on a communication plan. Use the task to specify the communication channel and how often the communication must be carried out.").
7. On the Incident communication task record, add a communication channel.
   1. Select the More actions (![More action icon]()) icon and then select Add communication channel.
   2. On the pop-up window, select Channel type.  
      The possible values are:
      * Communication
      * Collaboration
      {#create-adhoc-comm-collab-mim-sow__ul_ewx_t3h_1bc}
   3. Select Channel.  
      The possible values change depending on the selected Channel type:
      * If Channel type is set to Communication, you can set one of the following values:
        * DEX Desktop Assistant
        * Email
        * SMS
        * Microsoft Teams
        * Slack
        * Slack notification
        {#create-adhoc-comm-collab-mim-sow__ul_m5b_jjh_1bc}
      * If Channel type is set to Collaboration, you can set one of the following values:
        * Sidebar discussion
        * Conference
        {#create-adhoc-comm-collab-mim-sow__ul_xpm_pjh_1bc}
      {#create-adhoc-comm-collab-mim-sow__ul_ijl_gjh_1bc}
   4. Select Save.  
      The communication channel record opens on a separate tab.
   5. On the communication channel record, fill in the required details based on the selected Channel.  
      For more information on the form fields, see [Define a communication channel](https://www.servicenow.com/docs/access?context=create-comm-channel-definition&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).
   6. Select Save.
   {#create-adhoc-comm-collab-mim-sow__substeps_pyr_33h_1bc}